Warranty Issues

Paarhammer Windows receive more and more phone calls lately from distraught homeowners who may have an issue, but do not know the supplier of their windows. They could however find a name on a hinge, but the hardware used does not identify the window manufacturer. 

Paarhammer manufactures European-style windows and doors, so when a homeowner searches on the internet for timber or composite tilt & turn windows or lift-slide doors, they might find us. And if the hardware has the label of for instance ‘Siegenia’, they might find us as well, as we also use the German hardware brand Siegenia in our window products.

Warranty 

All Paarhammer products come with a 6-year warranty which is the industry norm, the glass itself often has a longer warranty. But if your windows are made by another company, this company should be contacted for a possible repair, adjustment or service. The builder of your home may be another good contact as they will know where the windows were sourced from.

If the windows are imported and the original manufacturer does not have an agent in Australia, there may be nobody here to help sort out any issues.

Unfortunately, if a window company does an adjustment or maintenance on a window or door which it did not produce, this company will then by default become responsible for this particular window item, while they may only have tried to help.

Maintenance

The timber floor in the living room, appliances, the family car, etc. are areas of our lives which receive some care and maintenance on a regular basis. On the other hand, windows and doors are often neglected. But with a little bit of care, windows and doors remain functioning well and looking as good as new, even after years of service. 

If your home features high-performance windows and doors, these will have double or triple glazing, special seals and hardware with many locking points all around the frame. In Europe a yearly or bi-yearly service from a maintenance person is recommended, but there are a few easy things you can do yourself.

Cleaning the glass can be done with a soft damp cloth. Special or coated glass cleaning must follow the suppliers’ instructions. Timber frames might need recoating or painting. Hardware should be cleaned and lubricated, and might require some adjustment. Seals also need to be cleaned and checked for wear and tear.

Read more about about window care and maintenance